Frequently Asked Questions

This is a standard macOS security message for apps downloaded outside the App Store. Right-click (or Control-click) RadioDesk in your Applications folder and choose Open. Click Open in the dialog. You only need to do this once.

This usually means a download issue. Delete the copy in your Applications folder, re-download RadioDesk, and try again. If the issue persists, open Terminal and run:xattr -cr /Applications/RadioDesk.app

No. RadioDesk is a self-contained application. Everything it needs is bundled inside the app. Just drag it to Applications and open it.

Click Apple menu → About This Mac. If you see Apple M1, M2, M3, or M4 under Chip, download the Apple Silicon version. If you see Intel under Processor, download the Intel version.

Yes. Your purchase covers personal use on your own Macs. Please don't share your download link with others — it helps keep RadioDesk updated and supported.

Go to System Settings → Privacy & Security → Microphone. Make sure RadioDesk is in the list and toggled on. If it's not in the list at all, open RadioDesk, click Record VT, and macOS should prompt you. If it still doesn't appear, open Terminal and run:tccutil reset Microphone com.radiodesk.appThen relaunch RadioDesk and click Record VT. You'll be prompted to grant access again.

Make sure your interface is connected and powered on before opening RadioDesk. If you connected it after launching, close the Record VT panel, reconnect the interface, and reopen the panel — the dropdown refreshes when the panel opens.

Check your input gain on your audio interface — it may be set too high. In RadioDesk, watch the VU meter while recording. Aim to keep peaks in the green/amber zone and avoid the red zone. If you're using the built-in MacBook mic, try moving closer to reduce ambient noise.

Direct monitoring (hearing yourself in your headphones in real time) is handled by your audio interface, not by RadioDesk. Check your interface's manual for how to enable direct monitoring.

Check that your Mac's output volume isn't muted. Also verify the audio file is a supported format (MP3, WAV, or FLAC). If the file plays in another app but not RadioDesk, the file may be corrupted.

Open the Segue Editor by clicking ~ Segue between any two songs. Use the Duck Depth slider to control how far the outgoing track fades — -14dB is the standard starting point. The overlap time controls how long the two tracks play simultaneously. Click Preview Segue to hear the result before your show.

This can happen with large audio files on slower machines. Try closing other apps to free up memory. WAV files generally play more smoothly than MP3s because they don't require real-time decoding.

RadioDesk supports MP3, WAV, and FLAC. These cover the vast majority of broadcast audio. AAC and other formats are not currently supported.

RadioDesk saves shows as .radiodesk files wherever you choose when you click Save. Autosave files are stored in your home folder as .radiodesk_autosave.radiodesk.

Yes. Click Export Show in the menu bar. Choose WAV for lossless quality or MP3 for a smaller file. The export includes all tracks with crossfades applied. You'll need ffmpeg installed for MP3 export:brew install ffmpeg

The Cue Sheet exports a CSV file with a timestamped log of every element in your show — songs, voice tracks, and their metadata. It follows broadcast standard format with columns for offset, media type, title, artist, album, and year. Most broadcast logging systems can import this format directly.

Please email [email protected] with a description of what you were doing when it happened, your macOS version (Apple menu → About This Mac), and whether you're on Intel or Apple Silicon.

Quit and relaunch RadioDesk — this resolves most one-off issues. If the problem persists, contact [email protected] with a description of the steps to reproduce it.

Download RadioDesk again on your new Mac using the same download link from your purchase. Your saved show files (.radiodesk files) can be copied over normally.